Frequently Asked Questions


Here's what we get asked the most

A branding project takes on average 2 – 3 weeks depending on complexity, while a website design can take up to 6 weeks. Every project is different so if you have a deadline, please let us know when you get in touch.

We build live, web-based reporting dashboards that act as a single client portal from which all of your digital marketing analytics are reported, giving you 24/7 access to campaign performance and total clarity.

Additionally, weekly analytics analysis is conducted by your dedicated strategist, and monthly reporting review calls are provided.

Most importantly, we provide an executive analytics layer to our reports so that key growth metrics are not glossed over.

Our onboarding process is purpose-built to ensure a smooth transition between sales, finance, and production. An easy and seamless client experience in this transition is of paramount importance.

Our process involves finalising contracts, connecting with Accounting, assigning dedicated strategists, and conducting thorough kick-off meetings.

Finalising Contracts:

Upon receiving a signed SOW, your New Business Strategist at AGENCY 18 will connect with the CEO of our company to review the contract, countersign the agreement, and send it back to you for your records.


Within 72 hours of receiving a signed SOW, our Accounting Department will be in touch with a request for initial payment.

Dedicated Strategist:

For multi-service clients, you will be assigned a dedicated Account Strategist as your main point of contact. Unlike the typical “overloaded Account Manager,” your strategist only leads a handful of clients. This allows each strategist the time needed to immerse themselves completely in your brand. Your strategist will act as a seamless extension of your internal team.

Initial Audit & Kickoff Meeting:

Prior to the client kickoff meeting, the team will have requested access to all necessary platforms and reporting tools, which will be used to perform an initial audit of all relevant systems and past marketing activities.

Your account team will come prepared for the workshop-style kickoff meeting (3-6 hours) with additional questions and recommendations on how to prioritise your digital marketing opportunities.

In this meeting, all stakeholders will review a detailed project/service timeline as well as examples of deliverables that will be developed within the first 8 weeks. Additionally, we’ll work through a series of discovery and planning exercises that span subjects such as: sales process and performance, marketing goals and current performance, market segmentation, buyer personas, content marketing, advertising channels, and more.

A visual identity is a broader concept that encompases all of the visual elements that make up the look and feel of a brand. It includes the logo, the colour palette, the fonts, image style, layouts and any other graphic element supporting the brand (business cards, packaging etc). All of these elements are outlined in a brand style guide.

Short Answer

Your website can cost as little as €159. This is the price for a single page build using WordPress 

Long Answer

Every project is unique, and have different requirements. Our websites are priced to fit all budgets starting at €159 per page up to 10 pages. If you need additional functionality, this is added on top of the base price. This allows our customers to get a rough idea of the expected cost before they book a web design consultation with us.

Bank Transfers:

This is an easy and secure way to pay. You will submit your bank information electronically when you receive your invoice via email.


For monthly services, invoices will be sent electronically 30 days prior to the recurring campaign date in order to receive payment upon the recurring service date.

Note: if paying by cheque, work begins once payment has been received.

Credit Card:

We accept Visa, Mastercard, Discover, and American Express for invoices that are less than €1,000.

Small Content Changes

Our websites are built using WordPress, as it’s the world’s most popular and most powerful platform. Content can be easily updated by anyone on your team and our team will provide full training and support on how to update the website. Alternatively, our team can make changes on your behalf if your team emails us with the details.

Additional Features

For more complicated features such as booking systems, ecommerce stores or live chat, our team is here to add this for you.

We deliver the best quality websites and digital marketing campaigns, every single time. We’re selective with who we work with and only take on projects that we believe we can add real value to. That’s why we maintain a perfect 5* star rating across all platforms.

All our services come with a guarantee in some form or another. We agree at the beginning of any project what the scope is and align on realistic targets for the project. If we miss, you don’t pay. 


If we’re running a lead generation campaign on Facebook, we will evaluate your current lead generation data and set a realistic growth goal for the duration of the campaign. If we miss 1 month, we’ll do the next month for free. 

The first step is getting in touch with our team. Speak with us about your project and we’ll work with you to create a plan of action.

All consultations are completely commitment free, and we do our best to get your project proposal sent over within 24 hours.

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